The Responsible Agent (RA) is the main point of contact for your short-term rental unit. If an issue pertaining to your STR is reported, the Responsible Agent will be contacted, and he or she will have 60 minutes to respond with a plan for resolving the issue. The Responsible Agent is required to be available to respond to issues 24/7 and must have a text-enabled phone.
An STR license holder can serve as the Responsible Agent for the STR unit, but only if they can commit to being available to respond to issues 24/7.
To change the responsible agent on your STR license, click on the button, "Update Responsible Agent Information" in the Host Compliance Portal.