Summit County Short-Term Rental Complaints

To report non-emergency issues concerning a short-term rental (STR) property, contact the Complaint Hotline online or by phone. Non-emergency issues may include noise, parking violations, occupancy-limit violations, pet issues, feeding wildlife, trash issues or other code violations. 

Complaint Hotline Numbers For Other Jurisdictions:

  • Breckenridge:  970-423-5334
  • Blue River: 970-668-8600
  • Dillon:  970-368-7482
  • Frisco:  970-432-8291
  • Silverthorne:  970-406-4499

For concerns on violations of the current Public Health Orders, please call non-emergency dispatch at 970-668-8600.

If you have an emergency, do not call the STR Helper Hotline – call 911.

The Complaint Hotline is available 24/7 to assist with resolving STR complaints. If you choose to submit your complaint online, you have the option to upload a maximum of three images or videos, up to 10 MB each.  We will not accept anonymous submittals.

When you file a complaint through the hotline, the service will contact the Responsible Agent for the specified property. The Responsible Agent will then have 60 minutes to respond with a resolution.

File a Formal Complaint

If a Responsible Agent fails to respond to complaints within the required 60-minute timeframe and/or complaints are unresolved, you can file a formal complaint with Summit County via email.

Report an Unregistered STR

To report a suspected unregistered short-term rental property, call 970-668-4185.