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To report non-emergency issues concerning a short-term rental (STR) property, contact the Complaint Hotline online or by phone. Non-emergency issues may include noise, parking violations, occupancy-limit violations, pet issues, feeding wildlife, trash issues or other code violations.
You must have the legal address of the property you are contacting us about. Please use the Parcel Query Tool to confirm the precise address. This is especially important in multifamily buildings, as the building and unit number will need to be entered exactly as they are listed in the system.
Complaint Hotline Numbers For Other Jurisdictions:
If you have an emergency, do not call the STR Complaint Hotline – call 911.
The Complaint Hotline is available 24/7 to assist with resolving STR complaints. If you choose to submit your complaint online, you have the option to upload a maximum of three images or videos, up to 10 MB each. We will not accept anonymous submittals.
When you file a complaint through the hotline, the service will contact the Responsible Agent for the specified property. The Responsible Agent will then have 60 minutes to respond with a resolution.
If the issue has not been resolved after an hour, please contact non-emergency dispatch at 970-668-8600.
If a Responsible Agent fails to respond to complaints within the required 60-minute timeframe and/or complaints are unresolved, you can file a formal complaint with Summit County via email.
To report a suspected unregistered short-term rental property, call 970-668-4186.