To report non-emergency issues concerning a short-term rental (STR) property, contact the Complaint Hotline online or by phone. Non-emergency issues may include noise, parking violations, occupancy-limit violations, pet issues, feeding wildlife, trash issues or other code violations.
Complaint Hotline Numbers For Other Jurisdictions:
- Breckenridge: 970-423-5334
- Blue River: 970-668-8600
- Dillon: 970-368-7482
- Frisco: 970-432-8291
- Silverthorne: 970-406-4499
For concerns on violations of the current Public Health Orders, please call non-emergency dispatch at 970-668-8600.
If you have an emergency, do not call the STR Helper Hotline – call 911.
The Complaint Hotline is available 24/7 to assist with resolving STR complaints. If you choose to submit your complaint online, you have the option to upload a maximum of three images or videos, up to 10 MB each. We will not accept anonymous submittals.
When you file a complaint through the hotline, the service will contact the Responsible Agent for the specified property. The Responsible Agent will then have 60 minutes to respond with a resolution.
